Telecommunications Decision Intelligence

Prioritise the customers and offers most worth acting on.

Graphite Note helps telecommunications teams use customer, product and interaction data for lead scoring, targeting, churn, segmentation, cross-sell and other high-volume commercial decisions.

Commercial decisions

Score the opportunity, then route the action.

Lead scoring

Prioritise outreach

Rank prospects or customers by likelihood, value or another business objective before allocating sales capacity.

Cross-sell

Match customer and product opportunity

Use product gaps and customer signals to improve the relevance of the next commercial action.

Churn

Intervene before value disappears

Combine predictive risk with decision logic about who is worth retaining and what intervention is justified.

Evidence

From broad outreach to ML-driven prioritisation.

In a published True Corporation case study, Graphite Note was used to score leads, match product gaps and rank the call list for a tele-sales use case.

Read the full case study
Published outcome

3× conversion-rate improvement

The case study reports conversion rising from 1.9% to 5.2% while operational time fell 77%.

Bring the customer decision and the capacity constraint.

We will structure the model around the commercial action that follows.